Refund Policy

Last Updated: May 2, 2026

Platform Cancellation and Refund Policy

Platform Cancellation and Refund Policy 1) Customer cancellation - Free cancellation up to 72 hours before trip start. - Inside 72 hours, customer-initiated cancellations are non-refundable. 2) Operator cancellation (weather, safety, operational) - Operator must offer reschedule or full refund. - If customer declines reschedule, full refund is required. 3) Refund SLA and enforcement - Required refund action window: 48 hours from approved cancellation event. - Missed SLA can trigger listing pause and violation strike. 4) Platform role - Payments go directly to operator PayPal Business account. - Platform logs cancellation/refund evidence and can enforce listing restrictions.

Customer Cancellation

Refund eligibility depends on cancellation timing and the operator's policy presented during booking. Touring Star only facilitates booking and does not issue refunds.

Operator Cancellation

If a tour is cancelled by an operator due to weather, safety, or operational reasons, the operator may offer an alternative date, credit, or refund directly.

No-Show

Missing scheduled pickup without prior notice may result in partial or full forfeiture of payment.

Refund Processing

All refunds are handled directly by the tour operator. Touring Star does not process, hold, or issue refunds and only facilitates booking between travelers and independent operators.

Disputes

For unresolved issues, use the booking-linked communication and review/dispute process available on the platform.